Technology was designed to increase our productivity. Those who know me know how passionate I am about working with organisations to build expertise with everyday technology to empower staff to be more productive, engaged and happy in their work.
However there are many other ways to keep staff engaged, happy and productive which all adds to the bottom line. A fantastic colleague of mine Shep Hyken is a specialist in exceptional customer service. I was fortunate enough to be a guest blogger sharing my experience about both internal and external customer service following a visit to Zappos.com in Las Vegas.
Read the blog here
If you would like a copy of the white paper I wrote about my visit, click here
Donna Hanson works with select organisations and individuals to increase productivity and reduce risk with technology they already own.
Find out more at www.donnahanson.com.au
For more on Shep Hyken, visit www.hyken.com
