Pet Peeves

Pet Peeves

One of my pet peeves is people or organisations that “hide” behind email or text messaging to avoid difficult conversations. 

If I’ve decided I don’t want to work with someone, I pick up the phone, let them know and give them feedback as to why.  If I mess up, I also prefer to pick up the phone and explain myself rather than send an email.  If someone else has messed up, I prefer to chat with them, let them know that things happen and focus on what we are going to do to fix or rectify the situation. 

When we use technology as a foil to human conversations, it might seem to make it easy, but it can detract from relationships with others.  

Just because we have technology doesn’t mean we should ALWAYS use it.   

I don’t know about you, but I’d much prefer a supplier/vendor or resource contact me directly to discuss an issue rather than send a convoluted email or text leaving me feeling less than valued. 

What about you, are you a “pick up the phone” person, or are you OK with a text or email?  I’d love to know which you are and why…. 

#futureofworkplaceproductivity #professionalspeaker #forbetterorworse

Donna Hanson is a professional speaker, trainer and educator who works with organisations and their teams to get them off technology and back to things that matter, like sales, service and relationship.  Find out how Donna helps, visit 

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