The Habit Loop
I was recently reading The 5 Second Rule by Mel Robbins. If you haven’t seen her TedxSF talk, “How to stop screwing yourself over” it’s worth a watch. In the book she raises a concept introduced by Pulitzer-prize winning author, Charles Duhigg known as The Habit Loop. The Habit Loop is a process we complete unconsciously that produces an outcome. It’s the equivalent of a mental macro you might have to perform a set of steps in a spreadsheet. The three step process consists of a 1 – a cue or trigger that initiates the unconscious behaviour, 2 – a …
Everything is easy when you know how
Like riding a bike, everything is easy when you just now know to do it…. About 30 minutes into a recent one on one coaching with an executive, they shared that a colleague had recently raved about pivot tables in Excel. When the colleague tried to explain them, the executive told me of eyes glazing over, and head nodding but no comprehension. The executive shared that the concept of pivot tables remained one of those “mystery” in their mind. They wondered did they really need them and if so, how were they ever going to understand them? We chatted for …
It breaks my heart….
I am often called in to work one on one with executives in organisations on Excel spreadsheets. In most, cases the executives are experts in their industry (hospitality, medical, finance, motor vehicles) but their Excel skills aren’t where they need to be to effectively fulfil their management role. Some may have had executive support in a past role that handled anything with Excel, but many have simply gotten by with the limited knowledge they have but often at the cost of eating into their down time. It breaks my heart when executives don’t get the support they need to have …
Easy ways to increase your team productivity.
The impact of open plan offices on productivity is an ongoing debate. A recent Udemy workplace distraction report1 asked respondents what employers could do to reduce distractions. All of the suggestions made by the respondents could be initiated reducing distractions and increasing focus in enabling teams to work smarter not harder without costing a fortune. 37% said providing training on time management effective meeting skills etc. would reduce distraction. Whilst this may seem like “101” that everyone should know, reality is, in the “busyness” of our day to day operations and with an overwhelming work load, we often forget about …
It’s time to do something different
Don’t waste time and money sending your staff to training offsite! No one liked going to school, so why do organisations send their teams to generic training programs?? Because it’s easy! Much like sending emails, we send people off on programs and when they come back to the office and aren’t “experts” in something, then it’s not your fault, it’s their fault right?? As an educator who delivered generic one day training programs, I was saddened by the number of people who questioned their intelligence when they struggled to understand the applicability of topics we covered in a one day …
Corporate Memory
I received an email from a staff member at an existing client. She had taken on a change management role within this global brand and was reaching out to organise a telephone conversation. She wanted to get an overview of what exposure and work we done with the organisation in recent times so that she could determine where they, and we, were headed next. I spent 30 minutes on the phone with her, taking her through what we had done, dating back many years and also offered to send over supporting documentation that we had on file that would be …
You don’t need more work!
I recently worked with a sales manager who was a specialist in their industry. On a regular basis (twice a month) they would receive data from their IT department detailing sales by representative in a single Excel worksheet. The sales manager would save a copy of the file for each staff member, rename it with the staff member’s name, remove all the worksheets for other staff, then email the file to the relevant staff member for them to update current status of returns or claims. This task was done on average once a week. When the files were sent back the sales …
It’s all in the preparation
I’ve been speaking, training and consulting for over twenty years and one of the things that still surprises me is the comments I get from participants about my presentations. I’m regularly told “gee you make everything seem so easy”, or “how do you remember all that?”. There is no real secret to presenting, making things look easy or remembering things. It just takes practice. I recently presented a program for a client to educate their organisation on some new software. I was familiar with the programs and whilst I could have just turned up and spoken about the programs to the audience, I …
It will take more than 5 minutes!
One of the challenges with being a professional speaker, trainer and educator in the field of productivity with everyday technology is managing expectations. I’ve lost track of the number of presentations where at the end someone comes up and says, “I just have a [quick/simple/easy/or insert other related word] question.” Most of them want to explain their document or spreadsheet to me. What it is doing or not doing and want me to tell them in that exact moment how to fix it. When I tell them I need to ask questions or require more information, they are often disappointed. Some will even say, I “Googled it, …
Pet Peeves
One of my pet peeves is people or organisations that “hide” behind email or text messaging to avoid difficult conversations. If I’ve decided I don’t want to work with someone, I pick up the phone, let them know and give them feedback as to why. If I mess up, I also prefer to pick up the phone and explain myself rather than send an email. If someone else has messed up, I prefer to chat with them, let them know that things happen and focus on what we are going to do to fix or rectify the situation. When we …
